Hi, know a little bitmore about me.
I am a trilingual Systems Engineer with over 5 years of experience in the technology field. My expertise in Release Management of Robotic Process Automation and IT support has allowed me to refine my skills in Agile methodologies, Scrum practices, effective collaboration in multidisciplinary teams, adaptation to new technologies, and resolution of complex problems. My academic background has equipped me with proficiency in SQL, JavaScript, HTML, PHP, CSS. These hard skills have established a solid foundation for excelling in roles that demand technical problem-solving, software development, and data analysis. My ability to quickly grasp and adapt to new technologies positions me as a valuable asset in any technical project.
Experience
August 2022 – Current
BOSTON SCIENTIFIC
• Control the correct functioning of the robotic automations developed, to identify, avoid or fix any errors in the processes using the Automation Anywhere software in version 11 and A360.
• Approve and release changes made to automations by developers.
• Troubleshooting automations in virtual machines through code analysis in Automation Anywhere and VBA software.
• Creation of Schedules for automations considering the needs of the business and the respective monthly maintenance of the SAP, Office and Automation Anywhere tools.
• Participation in the development of automations using Automation Anywhere, VBA and Power Apps for internal clients.
• Tools: Automation Anywhere, VBA, Power Apps, Teams, Outlook, SAP.
June 2021 – August 2022
EVONIK
• Provided technical assistance and resolve hardware, software, and network issues through. channels such as Teams, Outlook, ServiceNow and Agent Calls Portal providing a friendly and customer-oriented service, always maintaining clear and professional communication.
• Contributed to the development and updating of the knowledge base or technical documentation used by the Service Desk team. This includes registering solutions, creating tutorials or guides, and sharing the knowledge gained to improve team efficiency and giving training to internal users about company cybersecurity politics.
• Tracked all incidents and user requests in a precise and detailed manner using Service Now portal, ensuring that they were resolved within the established Service Level Agreement.
• Tools: Outlook, Teams, Command Prompt, ServiceNow, Agent Portal, Active Directory, VPN, Remote Desk.
June 2018 – June 2021
KIMBERLY CLARK
• Provided basic training to internal users in the use of applications and computer systems including to prepare and deliver training material, as well as conducting group or individual training sessions by Teams or office meetings.
• Performed the installation and configuration of software and hardware on user computers, installation of updates, security patches, device drivers, printer settings, among others.
• Created, modified, and deleted user accounts, setting permissions and access rights, resetting passwords as needed using Active Directory software ensuring account security.
• Tools: Outlook, Teams, Command Prompt, ServiceNow, Agent Portal, Active Directory, VPN, Remote Desk.